Documentation
What's new | Librarians | Administrators | Not updated | Policies | Comments?
What's new
The following documentation was recently added or updated:
| Title |
Scope |
Type |
Updated |
| Flash chat (PDF) [English | Español | Français | Português] |
Aid for using QuestionPoint Flash chat and co-browse
[Added Spanish version of this resource] |
Quick reference |
2008-11-24 |
| IM and Transfer in Chat (PDF) [English | Español] |
How to use Flash-based chat to view a list of monitoring librarians, instant message (IM) with another monitoring librarian, and transfer an active session to another monitoring librarian
[Added Spanish version of this resource] |
Booklet |
2009-01-28 |
| Chat followup and referral (PDF) [English | Español] |
How to follow up on QuestionPoint Flash chat sessions with patrons
[Added Spanish version of this resource] |
Booklet |
2007-08-09 |
| Reports (PDF) [English | Español] |
Aid for viewing statistical reports available from the Reports tab on the My QuestionPoint page
[Added Spanish version of this resource] |
Quick reference |
2009-02-02 |
| Administrator setup guide (PDF) [English | Español] |
How to set up the QuestionPoint service for your group or library
[Added Spanish version of this resource and updated information about creating chat forms] |
Booklet |
2009-03-24 |
Documentation for librarians
Comments? (Help us improve documentation and online help)
Documentation for administrators
Comments? (Help us improve documentation and online help)
| Title |
Scope |
Type |
Updated |
| Review Your Transcripts Offline (PDF) |
Aid for requesting data in the Ask a Librarian (Ask) module that you can use to review transcripts and questions offline |
Quick reference |
2008-03-04 |
| Review Your Transcripts Online (PDF) |
Aid for reviewing transcripts and questions online in the Ask a Librarian (Ask) module |
Quick reference |
2008-03-04 |
| Reports (PDF) [English | Español] |
Aid for viewing statistical reports available from the Reports tab on the My QuestionPoint page |
Quick reference |
2009-02-02 |
| Administrator setup guide (PDF) [English | Español] |
How to set up the QuestionPoint service for your group or library |
Booklet |
2009-03-24 |
| QuestionPoint overview (PDF) |
Description of key QuestionPoint concepts, features and tools |
Booklet |
2009-02-16 |
| Start up your QuestionPoint account (PDF) |
How to log on to the QuestionPoint system, change your account's password, view and change your account's settings |
Booklet |
2006-10-10 |
| Let patrons search knowledge bases (HTML) |
How to add to your library's web site a search box or a link to a search page for knowledge bases |
Procedure |
2006-10-10 |
| Guide to IE browser setup [PDF] |
How to configure Internet Explorer 7 and 8 for using QuestionPoint chat |
Booklet |
2007-01-19 |
| System requirements |
System requirements for using QuestionPoint Flash chat |
Web page |
2007-01-19 |
| Glossary: QuestionPoint statistical reports |
Descriptions of statistical reports and fields in reports |
Online help |
2007-07-29 |
| Administration module |
How to use the QuestionPoint Administration module to manage your library's account |
Online help |
2009-02-24 |
| Profile and policy page module |
How to prepare and maintain your library's QuestionPoint profile and Policy Pages |
Online help |
2007-09-23 |
Documentation not updated
Comments? (Help us improve documentation and online help)
The following documents have not been updated to reflect QuestionPoint changes installed after September 2004. Although the concepts, features, and functions described still apply, some illustrations and procedure steps are out of date.
| Audience |
Title |
Scope |
Type |
| Librarians, administrators |
What your library's patrons see (HTML) |
Description of your patrons' Web-based reference service experience |
Booklet |
| Librarians |
Receive questions (HTML) |
Description of various methods by which your library may receive questions |
Booklet |
| Librarians |
View and answer questions (HTML) |
How to find, view, answer, and refer questions received in the Ask a Librarian (Ask) module |
Booklet |
|
